Building a Daily Success Worksheet: Credibility – The Speed of Trust

By on June 7th, 2010

Richard Shell teaches us that there are many schools of thought on how people achieve success – character, luck, tactics, strengths. I intend to build a comprehensive success worksheet combining these schools for his and my benefit.

I began with the Character school – and followed with the Strengths school. I was going to do the others but in the process of frantically clearing my stash of books in the USA I came across the younger Covey’s Speed of Trust, which seems to speak to Shell’s preferred school – the Credibility School. So here goes:

The Speed of Trust – Stephen M. R. Covey

  • Book surveys – Accessible at http://www.speedoftrust.com/book-promises.htm
  • “Fish discover water last.” – they swim in it. Likewise we swim in trust.
  • The Five Waves of Trust
    • 1: Self Trust – personal credibility is the foundation of all trust
    • 2: Relationship Trust – Behavior determines trust between people
    • 3: Organizational Trust – Alignment. Lack of trust creates Redundancy, Bureaucracy, Politics, Disengagement, Turnover, Churn, Fraud. High trust leads to Increased Value, Accelerated Growth, Enhanced Innovation, Improved Collaboration, Stronger Partnering, Better Execution, Heightened Loyalty.
    • 4: Market Trust – Reputation. There is Industry and Country Trust too.
    • 5: Societal Trust – Contribution. Global Citizenship as an economic necessity.
  • The Four Cores of Credibility
    • 1: Integrity – Are you honest? Think, Feel, Say, Do the same things. Be humble. Be courageous enough to uphold integrity. Make and keep commitments to yourself. Stand for something.
    • 2: Intent – What’s your agenda? When we believe people are acting in our best interest, we trust them. Declare your intent. Choose Abundance.
    • 3: Capabilities – Are you qualified? Talents – natural gifts. Attitudes – personal paradigms. Skills – things we do well. Knowledge – our learning/insight. Style – our unique approach. Run with your Strengths, Keep yourself Relevant, Know where you’re going.
    • 4: Results – What’s Your Track Record? Take responsibility for results, Expect to Win, Finish Strong
  • The 13 Behavioral Problems
    • The quickest way to decrease trust is to violate a Character behavior. Character behaviors:
    • TALK STRAIGHT. Don’t leave false impressions. Get to the point quickly.
    • DEMONSTRATE RESPECT. Treat everyone with respect, especially those who can’t do anything for you.
    • CREATE TRANSPARENCY. Tell the truth in a way people can verify. Err on the side of disclosure.
    • RIGHT WRONGS.  Don’t justify wrongful behavior. Go the extra mile to right wrongs.
    • SHOW LOYALTY. Give credit to others. Speak about them as if they were present.
    • The quickest way to increase trust is to demonstrate competence. Competence behaviors:
    • DELIVER RESULTS. Don’t overpromise and underdeliver. Get the right things done. Establish track record.
    • GET BETTER. Learn. Seek feedback. Log mistakes. Develop informal/formal feedback systems.
    • CONFRONT REALITY. Acknowledge the unsaid. Address the tough stuff directly.
    • CLARIFY EXPECTATIONS. Discuss expectations, don’t assume they are clear. Renegotiate if needed.
    • PRACTICE ACCOUNTABILITY. Take responsibility for results. Don’t blame others when things go wrong.
    • Character and Competence:
    • LISTEN FIRST. Don’t presume you have all the answers. Find out whats most impt to the person.
    • KEEP COMMITMENTS. Make keeping commitments the symbol of your honor.
    • EXTEND TRUST. Extend authority AND resources with responsibility. Don’t “fake trust” someone. Extend trust abundantly to those earning your trust.
  • Inspiring Trust
    • Extending “Smart Trust” – the midway between distrust and blind trust.
    • Live in “Zone 2″ of the Trust Matrix – High Analysis combined with High Propensity to Trust.
    • Ask: What is the task at hand? What is the risk involved (possible outcomes, likelihoods, importance)? What is the credibility of people involved?
    • The number one job of any leader is to inspire trust. It’s to release the creativity and capacity of individuals to give their best and to create a high-trust environment in which they can effectively work with others.
  • Restoring Trust (when it has been lost)
    • Challenge is opportunity to make trust stronger. Use the 13 behaviors.
    • When others have lost your trust – don’t be too quick to judge, do be quick to forgive, Prioritize restoring trust
the speed of trust

the speed of trust

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